Public offer

This document is a public offer of SHD-ECOM LLC (commercial designations and projects SHODROP and KIT Agency, hereinafter the “Provider”) and sets out the terms for providing e-commerce and digital services (hereinafter the “Services”).

Acceptance of this offer means the conclusion of an agreement between the Provider and the person who accepted the offer (hereinafter referred to as the “Client”). The version of the offer in force on the date of acceptance is applied to the Order.

Исполнитель — ООО «ШД-ЭКОМ», УНП 193823192, адрес: 220101, Республика Беларусь, г. Минск, ул. Якубова, д. 10, пом. 13, email: support@shodrop.io.

Client - an individual or legal entity who accepted this offer.

Services - works and services provided by the Provider in accordance with this offer and the terms of a specific Order.

Order - individually agreed terms for the provision of Services: selected tariff, service page, invoice, commercial proposal, technical specification, application, order or agreed correspondence of the parties, including email and instant messengers.

Site - sites shodrop.io, kit-agency.ru and their pages.

2.1. The Provider undertakes to provide Services to the Client, and the Client undertakes to accept and pay for them under the terms of this offer and the Order.

2.2. The Provider provides, among other things, the following Services:

2.3. The Provider provides and promotes the Services using commercial designations and projects SHODROP and KIT Agency. The names indicated are not separate legal entities. The executor under the Agreement, the recipient of payment and the person responsible for the provision of Services is SHD-ECOM LLC, unless otherwise is expressly stated in the terms of a specific Order.

2.4. This Offer applies to Orders received through the websites shodrop.io and kit-agency.ru, as well as through email, instant messengers and other official channels of the Provider. The use of different commercial designations does not change the legal side of the Agreement.

2.5. A detailed description of the Service may be posted on the corresponding page of the Site. The specific composition, volume, result, stages, terms, cost, payment procedure and other terms of the Order are determined by:

2.6. The listed documents and agreed messages are an integral part of the contract. If this offer diverges from the individually agreed terms, the terms of a specific Order, invoice, commercial proposal or technical specification take precedence.

2.7. The Provider has the right to involve third parties for full or partial provision of Services without additional agreement with the Client, remaining responsible to the Client for the implementation of the agreed volume of Services, unless otherwise expressly provided for by the terms of a specific Order.

3.1. For the services of registering companies, opening accounts and connecting payment systems, the Provider provides organizational, consulting and information support within a specific Order.

3.2. To perform certain actions, the Provider has the right to involve foreign registrars, agents, consultants and other third parties.

3.3. Final decisions are made by independent government agencies, registrars, banks, payment systems and platforms.

3.4. The Provider does not guarantee opening a bank account, passing verification or connecting Stripe, Shopify Payments, PayPal, Payoneer, Wise, TikTok Shop, Yandex KIT and other third-party services.

3.5. The deadlines of government agencies and third-party organizations are approximate and may change regardless of the Provider.

3.6. The period for completing the Order begins after receiving payment, the necessary information and a complete set of documents.

3.7. The client is obliged to provide reliable and up-to-date information, as well as independently undergo the necessary checks.

3.8. Government duties, registration fees, subscriptions, targeted services and payments to third parties are included in the price only when expressly indicated in the tariff, invoice or Order.

3.9. Tax, accounting and reporting obligations of the created company are performed by the Client independently, unless the corresponding support is separately included in the Order.

4.1. The contract is concluded by accepting this offer. The following are recognized as acceptance:

4.2. Signing of a separate paper agreement is not required unless the parties agree otherwise.

4.3. By accepting, the Client confirms that he has read this offer, page “Payment and refund terms”, Personal data processing policy and Disclaimer.

5.1. The cost of the Services is determined by the tariff on the Site and (or) the terms of the Order, invoice or commercial offer.

5.2. The Provider has the right to change prices on the Site. Price changes apply to future orders only. The price of an already paid Order cannot be changed unilaterally.

5.3. The payment procedure, payment methods and refund terms are specified in the document “Payment and refund terms” and in the terms of a specific Order.

5.4. Payment methods are specified in document “Payment and refund terms”. The payment is considered completed upon receipt of funds by the Provider or upon receipt of confirmation from the payment service of Alfa-Bank JSC, depending on the chosen payment method.

6.1. The period for completing the Service is determined by the tariff or the Order.

6.2. Timing may depend on:

6.3. A delay caused by the Client or a third party will proportionately postpone the execution date.

7.1. After completion of the Services, the Provider transfers the result to the Client or sends a notification of completion of work by email or through an agreed messenger.

7.2. The client is obliged to send motivated written comments indicating specific deficiencies within 10 (ten) calendar days from the date of delivery of the result.

7.3. If comments are not received within the specified period, the Services are considered to be properly provided and accepted by the Client on the 11th calendar day.

7.4. The Provider eliminates any comments related to the agreed scope of work.

7.5. New requirements and work outside the scope of the Order are agreed upon and paid for separately.

7.6. The number of edits is determined by the tariff, technical specifications or Order.

8.1. If the Provider can complete the Service without additional participation from the Client, the Provider completes the work and transfers the result. After the transfer, the general period for verification and acceptance is applied - 10 (ten) calendar days in accordance with section 7 of this offer.

8.2. If documents, information, access, materials, choice of option, confirmation or approval of the Client are necessary to continue the work, the Provider sends a corresponding request by email or through an agreed messenger.

8.3. The Client is obliged to respond to the request within 5 (five) working days.

8.4. From the moment the request is sent until the required response is received, the period for providing the Service is suspended. Such a delay does not constitute a delay by the Provider.

8.5. If the Client does not respond for more than 30 (thirty) calendar days from the date of sending the request, the Provider has the right to suspend the Order and transfer it to the archive, notifying the Client by email or through an agreed messenger.

8.6. Transferring the Order to the archive:

8.7. The Client may apply to renew the Order. The new deadline is determined taking into account the Provider’s current workload. If during the suspension the requirements of platforms, third-party services or the previously agreed scope of work have changed, the necessary additional work and costs are agreed upon separately.

8.8. Refunds are made only:

8.9. If the Client refuses, the refund amount is calculated minus the cost of work actually performed, completed stages, documented expenses, as well as non-refundable payments to registrars, banks, platforms, contractors and other third parties. The refund procedure is determined by the document “Payment and refund terms”.

8.10. If the work was not actually carried out and no expenses were incurred, the full amount will be returned upon the Client’s refusal. A prolonged absence of a response from the Client does not in itself automatically entail the loss of the entire payment and does not mean the Client refuses to return.

9.1. The Provider undertakes to provide Services in the volume agreed upon in the Order, with proper quality.

9.2. The client undertakes:

10.1. The parties undertake not to disclose confidential information received during the execution of the contract, except in cases where disclosure is necessary for the provision of Services, compliance with the law, or as agreed by the parties.

10.2. The processing of personal data is carried out in accordance with Personal data processing policy.

11.1. The Provider is responsible for the implementation of the directly agreed scope of work under the Order.

11.2. The Provider is not responsible for the decisions and operation of independent platforms, banks, payment systems, registrars, government agencies and other third parties.

11.3. The Provider is not responsible for the consequences of the Client providing false information, the Client violating the rules of the platforms, or untimely provision of documents and access.

11.4. Unless otherwise provided by mandatory norms of the legislation of the Republic of Belarus, the total liability of the Provider for a specific Order is limited to the amount actually paid by the Client under this Order.

11.5. Limitation of the Provider's liability to the amount paid under the relevant Order does not mean an automatic refund of the entire amount. The refund amount is determined in accordance with the document “Payment and refund terms” minus the actual work performed and confirmed expenses.

11.6. The limitation of liability does not apply in cases where it is prohibited by the legislation of the Republic of Belarus.

11.7. The provisions of Disclaimer do not relieve the Provider from liability for improper performance of work expressly agreed upon in the Order.

12.1. The Provider has the right to publish a new version of the offer on the Site. The new edition applies to Orders accepted after its publication.

12.2. For previously accepted Orders, the version of the offer that was in effect on the date of acceptance is applied, unless otherwise agreed by the parties.

13.1. The legislation of the Republic of Belarus applies to this offer and agreement.

13.2. Before going to court, the party sends a claim to the email address support@shodrop.io and (or) to the address: 220101, Republic of Belarus, Minsk, st. Yakubova, 10, room. 13.

13.3. Claims are considered within 15 (fifteen) working days from the date of receipt, unless another period is established by law.

13.4. If an agreement is not reached, the dispute shall be resolved in court at the location of the Provider, unless mandatory norms of the legislation of the Republic of Belarus provide otherwise.

14.1. Related to this offer:

ООО «ШД-ЭКОМ», УНП 193823192
220101, Республика Беларусь, г. Минск, ул. Якубова, д. 10, пом. 13
Email: support@shodrop.io
Telegram: @shodrop_support