Payment and refund terms

This document defines payment methods for the Services of SHD-ECOM LLC (the SHODROP brand, hereinafter the “Provider”) and the terms for refunding funds to the Client. It forms an integral part of the Public Offer.

1.1. Payment for Services can be made:

1.2. Payment for services with bank payment cards is made through the payment service of Alfa-Bank JSC. Bank card details are processed on the bank’s secure payment page. SHD-ECOM LLC does not receive or store the full details of the Client’s bank card.

1.3. When transferring by invoice, online invoice or to an individual’s card, the details and payment terms are indicated in the invoice, online invoice or Order.

2.1. A bank card payment via Alfa-Bank JSC may be deemed completed after the Provider receives confirmation from the bank.

2.2. A transfer by invoice, by online invoice, or to an individual’s card is deemed completed after funds arrive at the relevant payment details.

2.3. The client is recommended to save an electronic receipt or other proof of payment for reconciliation of transactions and appeal in case of disputes.

3.1. If there are problems with payment or lack of confirmation, the Client can contact:

4.1. If the Client refuses the order before the start of the Services, the paid amount is returned to the Client minus the actually incurred and documented expenses of the Provider, including non-refundable payments to third parties.

4.2. If there are no such expenses, the full amount will be refunded.

5.1. If the Client refuses the order after the start of the provision of the Services, the refund is made minus the cost of the actual part of the Services provided, the stages completed and the expenses actually incurred by the Provider.

5.2. The refund amount is determined minus the actual work performed and confirmed expenses.

5.3. Such expenses may include:

5.4. State duties, registration fees and payments to third parties are returned only to the extent that the relevant recipient actually returned them to the Provider.

5.5. At the Client's request, the Provider provides a calculation of the refunded amount.

5.6. Limitation of the Provider's liability to the amount paid under the Order does not mean an automatic refund of the entire amount.

6.1. Erroneous or repeated debit. If an erroneous or repeated debit is confirmed, the amount is returned to the Client in the full amount of the erroneously debited funds.

6.2. Impossibility of providing the Service due to the fault of the Provider. If the Service cannot be provided due to the fault of the Provider, the Client will be refunded the amount paid minus the cost of the part of the Services already properly provided and accepted, unless otherwise provided by law.

6.3. Customer Refusal. Section 4 or 5 of this document applies depending on whether the provision of Services has begun.

6.4. Impossibility of execution due to unreliable Client data. If execution is impossible due to unreliable, incomplete or untimely provided information, documents or Client access, the refund is made according to the rules of section 5, taking into account the actual work performed and expenses incurred.

6.5. Failure of a bank, registrar, payment system or government body. Such a refusal in itself does not mean the Provider’s guilt. The refund is made minus the cost of the part of the Services provided and actual expenses incurred, including payments to third parties.

6.6. Payments already transferred to third parties. Refunded only to the extent that the relevant recipient actually returned them to the Provider.

7.1. The absence of a response from the Client and the transfer of the Order to the archive are not grounds for an automatic refund of payment. To cancel the Order and calculate the refund amount, the Client must send a request to support@shodrop.io. The refund is calculated taking into account the actual work performed and expenses incurred. Detailed rules for suspending the Order are set out in Public Offer.

7.2. A prolonged absence of a response from the Client does not in itself automatically entail the loss of the entire payment. If the work was not actually carried out and no expenses were incurred, the full amount will be returned upon the Client’s refusal.

8.1. Refund requests should be sent to support@shodrop.io.

8.2. The application shall indicate:

8.3. Refunds are made using the same method in which payment was made.

8.4. When paying by credit card, the funds are returned to the same card through Alfa-Bank JSC.

8.5. When paying by transfer via invoice, online invoice or to an individual’s card, the refund is made to the details from which the payment was received, or to other details agreed upon by the parties.

8.6. Cash refunds are not available when paying by card or by bank transfer.

8.7. If there are grounds for a refund, the Provider calculates the amount taking into account the actual Services provided and expenses incurred and initiates the refund within 10 (ten) calendar days from the date of receipt of the necessary information and agreement on the refund amount.

8.8. After the refund is initiated, the period for the actual crediting of funds depends on Alfa-Bank JSC, the bank that issued the Client’s card, and the corresponding payment system. Enrollment usually takes up to 14 calendar days, but the exact period is determined by the banks and is not controlled by the Provider.

9.1. This document does not deprive the Client of the rights granted by mandatory norms of the legislation of the Republic of Belarus.

10.1. Also applicable:

ООО «ШД-ЭКОМ», УНП 193823192
220101, Республика Беларусь, г. Минск, ул. Якубова, д. 10, пом. 13
Email: support@shodrop.io